If your card is lost or stolen, immediately call PaychekPLUS! Cardholder Services at 1-877-338-3390. Your manager can give you a new card and you can call Cardholder Services to transfer your funds to the new card once it is activated. A card replacement fee may apply.
Your funds are FDIC-insured and protected by Visa's Zero Liability policy which means your card is completely protected and you will never be liable for unauthorized charges.
The Zero Liability policy does not apply to ATM transactions, transactions using your PIN not processed by Visa, or certain commercial card transactions. You must notify the card issuer promptly of any unauthorized use. Consult the card issuer for additional details or visit www.visa.com/security.
You can make purchases and get cash back for no fee anywhere Visa debit cards are accepted - online, in person, or by phone.
There are no fees for making purchases at merchants in the U.S. either with or without cash back. A small fee is charged for each international purchase.
You can withdraw funds from any Allpoint, MoneyPass, or Comerica locations (U.S. Only) without a fee. There will be a small fee for withdrawing funds from ATMs other than these.
You can perform an over-the-counter cash withdraw without a fee at any bank displaying the Visa Acceptance logo.
There are no fees to use your card to pay bills directly to merchants that accept Visa debit cards either online, by phone, or in person. However some merchants may apply a fee for paying with a debit card.
You can also use the Bill Pay service available with your card to make payments online or by phone.
You can obtain one free money order up to $1,000 from the United States Postal Service once per pay period (once every 2 weeks). You will initially be charged a fee from the post office but this amount will be refunded once per pay period. This is only valid from money orders obtained from the United States Postal Service.
Yes, funds from other sources such as tax refunds and government benefits can be added to the card.
There may not be enough funds available on the card for the transaction or there may be another problem with the card such as a temporary hold. You should check your card balance first to avoid having your transactions declined. If there are enough funds on your card, then a PaychekPLUS! Customer Service Representative can help to determine why the transaction was declined. You can call 1-877-338-3390 at any time for assistance. This number is also located on the back of your payroll card.
Sometimes preauthorization holds are temporarily placed on funds when the total purchase price is unknown at the time the card is swiped. Once a hold is placed, you can’t access those funds held until the hold expires. Some examples of when this might occur:
If there is a question about the amount of pay loaded onto the card, you should let your manager know so they can investiage.
For questions about your transaction history or the balance on the card, you should call PaychekPLUS! Customer Service at 1-877-338-3390. This number is also located on the back of your payroll card.
You can have a card issued with your name imprinted on it free of charge for the first request. You can also add a custom image to your card for an additional fee.
You can request companion cards for family members. They will not share the funds on your card, but you can quickly and easily transfer funds between cards at no charge.